I’ll keep this short, but this needs as much pub as it can get… from the folks at SportsByBrooks… Detroit Lions’ Customer Service Policy: “F— ‘em”.

After being jerked around for years on his season ticket orders despite asking for more tickets, Kevin Furlong told the Lions’ season ticket staff that he simply could not bring himself to renew for next season. When the staff realized Furlong was serious about not spending $5000 on season tickets next season, they offered him new seats much like he was falsely promised for years.

However, Furlong stuck to his guns and made it clear he wasn’t angling for a better deal; he just didn’t want to spend his money on season tickets after a poor customer experience.

When one of the Lions employees (Matt Schul) tried to get his boss, Mark Graham (head of ticket sales), to talk to Furlong and failed, he sent out an email to the beleaguered Lions employee (Lance Powser) working with Furlong:

“Lance…he is not talking about you here. Mark was asked to speak to these people and he said no. F… ‘em until next year.”

It’s nice to see it in writing after all these years of it just being inferred.